Our Policies

Store Policies – The Proper PC

 

Last updated: 04/04/25

Welcome to The Proper PC. Please review our store policies below, covering Shipping, Returns, Refunds, and Privacy.

Shipping Policy

All of our PCs are custom-built to order. Once your purchase is confirmed, we begin the assembly and quality assurance process.

Shipping Timeline:

  • Orders are typically processed and dispatched within 7–10 business days.

  • You will receive a tracking number as soon as your item ships.

Shipping Regions:

  • We currently ship within [Insert countries or regions served].

  • Shipping fees (if applicable) will be calculated at checkout.

Delays:

  • While we aim to meet all delivery estimates, delays may occur due to component availability or courier issues. We’ll notify you promptly if your order is affected.

Returns & Cancellations

Due to the custom nature of each PC we build, we do not accept returns or order cancellations once production has begun.

Please ensure all specifications, compatibility needs, and preferences are confirmed before placing your order.

If you need to modify your order shortly after purchasing, contact us immediately at [Info@theproperpc.com]. We’ll do our best to accommodate changes before the build process starts.

Refund Policy

We only offer refunds in the following circumstances:

  • Faulty or damaged items upon arrival

  • Incorrect item received

To be eligible for a refund:

  • You must contact us within 48 hours of delivery with clear evidence (photos or video) of the issue.

  • All original packaging and components must be retained for inspection or return, if requested.

If approved, refunds will be processed to your original payment method. Please allow 5–10 business days for the funds to appear in your account.

Privacy Policy

We are committed to protecting your privacy. This section outlines how we handle your data.

Information We Collect:

  • Name, email, phone number, billing/shipping address

  • Payment details (handled securely via third-party processors)

  • Order history

  • Website usage data via cookies and analytics tools

How We Use Your Data:

  • To process and deliver your orders

  • To communicate order updates or customer support

  • To improve our website and services

  • To send marketing emails if you opt in (you can unsubscribe anytime)

Data Security:

  • Our website uses SSL encryption

  • Payments are processed securely through trusted gateways

Third-Party Services:
We may share your data with service providers like couriers, payment processors, or email platforms strictly to fulfill your order or provide service. We do not sell your information.

Your Rights:
You can request access to, correction of, or deletion of your data by contacting us at [Info@theproperpc.com]